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Our values
Integrity
Live by the professional standards; treating all fairly and honestly, valuing what you do and why you do it, valuing others and showing each other respect.
Service
Commitment to deliver a superior service to staff, departments and customers and members, being responsive, efficient and accurate.
Excellence
Aim for the highest quality in all areas; strive for continuous improvement, be curious to learn and be active in finding ways to add value.
Teamwork
Work as one unit; communicate efficiently, collaborate, share knowledge and listen to achieve the best results, and be supportive and approachable to all team members.
Responsibility
Engage and own your role and activity. This brings accountability, requiring commitment, reliability and accuracy.
What the team has been celebrating

Recognition

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Values
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Nominations awaiting your approval

Approve or return each nomination. The nominator is notified if you return it.

People & org structure

Award types

User accounts

Self-assessment questions

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No active appraisal cycle at the moment.

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No active appraisal cycle at the moment.

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No active appraisal cycle at the moment.

Employee Assistance Programme
Your free, confidential
wellbeing support
Health Assured provides 24/7 support for you and your immediate family. All calls are completely confidential.
📞Free 24-hour confidential helpline0800 032 7097
Available 24 hours a day, 365 days a year
Your access code
MHA049211
🌐 wisdom.healthassured.org ↗

Your calls are confidential. All conversations are strictly between you and the counsellor or advisor. Anonymised usage data may be shared with ARCA, but nothing that could identify you.

What can I use this service for?
🧠Mental health
😔Anxiety & low mood
💔Relationships
👪Family & childcare
🏠Housing
⚖Legal information
💷Financial & debt
😭Bereavement
🏥Medical information
💼Work-life issues
🍺Alcohol & drugs
🍇Retirement

Who can use this?

You and your immediate family — spouse or partner and children aged 16 to 24 in full-time education living in the same household.

Formal counselling

Health Assured can arrange counselling in person, by telephone, or by video. Online CBT is also available.

Critical incident support

Trauma-trained counsellors for serious incidents, with follow-up counselling across the UK.

Wisdom app

Health plans, health checks, nutritional advice, fitness guidance, wellbeing videos and factsheets. iOS and Android.

How to access
📞 By phone
Call 0800 032 7097 any time. Quote code MHA049211.
📱 Wisdom app
Download Wisdom and register using code MHA049211.
💻 Online
🔒 Confidential
ARCA will never know you have used the service.
Staff Perks
Bright Exchange — your exclusive discount platform
ARCA gives you free access to Bright Exchange — thousands of exclusive discounts. New deals added every day.
🎁 Browse all offers ↗
Log in with your BrightHR details
What you can save on
🛒
Shopping
Supermarkets, fashion, homeware
🍽
Eating out
Restaurants, cafes, takeaways
✈
Travel
Hotels, holidays, flights
🎭
Entertainment
Events, cinema, days out
💪
Health & fitness
Gyms, wellness, sport
🏠
Home & garden
DIY, furniture, services
💻
Tech
Electronics, apps, subscriptions
🎓
Learning
Courses, e-learning, CPD
💄
Beauty
Salons, spas, personal care
How to access your perks
1
Visit Bright Exchange
2
Log in with BrightHR details
Same email and password as BrightHR. Speak to Steve if you need access.
3
Browse and save
Click through to the retailer and redeem at checkout.
4
Completely free
ARCA provides this as part of its commitment to your financial wellbeing.

Helping with the cost of living. Discounts are exclusive to BrightHR users and not available to the general public.

🎁 Go to Bright Exchange ↗

Recognise someone

Select at least one. Refer to the descriptions below if you are unsure which values apply.

Our five values
Integrity β€” Live by the professional standards; treating all fairly and honestly, valuing what you do and why you do it, valuing others and showing each other respect.
Service β€” Commitment to deliver a superior service to organisation staff, departments and customers and members, being responsive, efficient and accurate.
Excellence β€” Aim for the highest quality in all areas; strive for continuous improvement, be curious to learn and understand, and be active in finding ways to add value, supporting individuals and the organisation as a whole.
Teamwork β€” Work as one unit in the achievement of the organisation's goals; communicate efficiently, collaborate, share knowledge and listen to achieve the best results, and be supportive and approachable to all team members.
Responsibility β€” To meet the organisation's goals, all individuals need to engage and own their role and activity. This brings accountability, requiring commitment, reliability and accuracy.

Be specific β€” what happened and the difference it made.

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The nominator will be notified. Give brief guidance on how to improve it.

Add person

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Add user account

A temporary password will be set. The person must change it on first sign-in.

Reset password

Set a new temporary password for . They will be asked to change it on next sign-in.

Add award type

Add question

Set up appraisal cycle

This creates a new appraisal cycle. All employees will have an appraisal record generated. You can add more detail, including the six-month priority focus, after saving.

Strategic priority

Describe what the team should focus on in this cycle. This is shared with all employees as context for their objectives.

Add objective

Write a SMART objective
Specific β€” what exactly will you achieve?
Measurable β€” how will you know you have achieved it?
Achievable β€” is it realistic given your role and capacity?
Relevant β€” does it connect to one of the six strategic priorities?
Time-bound β€” by when will it be complete?

Describe what you will achieve. Start with "I will…"

Add bespoke 360 pairing

Select the person being reviewed, the framework to use, and one or more reviewers. Each reviewer will receive an anonymous questionnaire. You can add multiple reviewers by clicking Add reviewer for each one.

Select each reviewer and click Add. You can add as many as needed.

Team context note

This note is shared with your team to give them context for setting their objectives.

Share the current priorities, any team-level challenges or changes, and what you need from the team this cycle.

Individual notes β€” optional

Schedule appraisal meeting

Select a date and time for the appraisal conversation. A calendar invite will be sent to both you and the employee.

360 review

360 feedback results

Self-assessment

Record appraisal outcomes

Countersign your appraisal

Grandfather review

Appraisal